Banken, grote A-merken en supermarkten werken al jaren met customer journeys om de digitale klantervaring te optimaliseren. Klantreizen uittekenen is belangrijk om zo goed mogelijk te begrijpen welk pad of route een person aflegt om tot een aankoop te gaan van een product of dienst. Dit geldt zowel voor online …
Do you want to improve the quality of your service while using less resources? Research* on the potential value of machine learning for public services concludes that implementing virtual assistants allows you to kill those two birds with one stone. In this article you’ll find some practical tips that will …
Businesses have more and more resources available to reinvent their business models. But how can you add value to your customers using digital assets? In a study* we assessed how digital assets may impact existing business models, and build new products and services. We concluded that navigating in this fast-paced …
Benefits management means knowing what value is, measuring that it is created and letting everyone know about it!
Investeren in Duurzame inzetbaarheid vraagt lange termijn visie maar levert resultaten op de korte termijn.
